Shipping and return polices for Hope and Social

Shipping Info

We deliver your order right away. We will normally send your order to you in 7 business days . International orders are generally received in under 28 days.

Return Policy

We want you to be delighted with anything you buy from us. Occasionally though, we know you may want to return items.

We accept the return of products only if they are in their original condition. If you return goods within 30 days of purchase, we will issue a full refund for the price you paid for the item(s).

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective

To return an item, please enclose a note giving the reason for the return, wrap the package securely and send it to the address below. In the case of a defective product, please provide a full description of the fault.

Our address is:
Alamo Music Limited
Cavendish House
St. Andrews Court, Burley Street
Leeds
LS3 1JY
United Kingdom

Cancelling an item:

Under the EU Distance Selling Directive (go to - www.hmso.gov.uk/si/si2000/20002334.htm), you have the right to cancel the contract for the purchase of any item within seven working days of delivery.

To cancel this contract, please send your items back to the address above enclosing a note saying you wish to cancel the purchase, giving the reason for the return as "Cancellation".

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, and giftwrapping). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.